Returns & Exchanges
At VAIO, we stand behind the precision and quality of our technology. If you are not completely satisfied with your purchase, you may return your device in its original condition within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the authorization process.
Prepare Your Device
Securely pack the VAIO laptop in its original packaging, including all accessories, manuals, and protective materials to ensure a safe transit.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our technicians verify the hardware condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing